Banquet Captain- Embassy Suites Phoenix Biltmore

Banquet Captain

We are seeking a dynamic and meticulous banquet captain to supervise and manage all banquet events at our beautifully renovated lobby and conference space. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests in the continuing efforts to deliver outstanding guest service and financial profitability.

To be a successful banquet captain, you should have strong leadership skills and be able to manage multiple streams of information. Ultimately, a top-notch banquet captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

Banquet Captain Responsibilities:

• Welcoming guests upon their arrival and assisting them with their seating arrangements. Meet with client representative, responding to requests in a timely, friendly and efficient manner.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.
• Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
• Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Participate in and lead department meetings.
• Process banquet checks accurately and efficiently for payment.
• Ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.

Banquet Captain Requirements:

• High school diploma or GED.
• Degree in hospitality or similar preferred.
• A minimum of 3 years experience as a banquet captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• Food Handlers and Alcohol Certification required.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!