AV Technician

AV Technician

We are seeking a skilled AV Technician to support the installation, configuration, maintenance, and troubleshooting of audio-visual systems across our organization. The ideal candidate will demonstrate technical proficiency with industry-leading AV hardware and software, strong problem-solving abilities, and the capacity to deliver high-quality service in a customer-facing environment.

A Day in the Life

As an AV Technician, you will play a hands-on role in supporting the daily operations of meeting and conference spaces. Your responsibilities will include:

• Ensuring all meeting rooms are fully operational prior to use, including audio, video, and control systems.
• Performing preventative maintenance and testing on rooms scheduled for upcoming meetings or events.
• Responding to support requests through the organization's ticketing system, addressing issues such as connectivity, sound quality, or display performance.
• Troubleshooting problems in real time to minimize disruption during live meetings.
• Coordinating with vendors or internal teams when escalations or specialized support is required.
• Maintaining accurate records of completed work, system updates, and service tickets.

This role requires balancing proactive maintenance with rapid response to service requests, ensuring that all AV systems remain reliable and user-friendly for staff and clients.

Key Responsibilities

• Install, configure, and support AV systems including Cisco, Extron (GC3 & PCS), Planar panels, Q-Sys (Q-SYS Designer), Shure, and NEC panels.
• Perform system wiring, soldering, and integration work to ensure reliable connectivity.
• Interpret and implement line diagrams and technical schematics.
• Conduct routine system checks, diagnostics, and troubleshooting to resolve AV issues efficiently.
• Operate and maintain testing equipment including hand tools, amp/toner testers, and voltmeters.
• Collaborate with vendors and maintain accurate equipment records and documentation.
• Provide high-quality customer service to end users during installations, meetings, and events.
• Support physical setup, teardown, and transportation of AV equipment as required.
• Ensure timely completion of assignments, project deadlines, and event support tasks.
• Maintain attention to detail to ensure optimal audio, video, and system performance.

Core Competencies & Technical Skills

• Cisco (20%)
• Extron (30%) GC3 & PCS
• Q-Sys (10%) Q-SYS Designer
• Shure Audio (20%)
• Planar Panels (5%)
• NEC Panels (5%)
• Mechanical Aptitude (10%)

Qualifications

• Previous experience as an AV Technician or in a comparable technical role.
• Demonstrated proficiency with soldering and AV system wiring.
• Ability to read and interpret line diagrams and system schematics.
• Strong troubleshooting and problem-resolution skills.
• Effective time management and organizational abilities.
• Excellent interpersonal and customer service skills.

Physical Requirements

• Physical ability to lift, transport, and set up heavy AV equipment.
• Adequate hearing and eyesight for detecting sound and video issues.

Preferred Qualifications

• Industry certifications (CTS, Extron, Cisco, Q-Sys, or related).
• Experience supporting enterprise-level AV systems or live events.
• Knowledge of best practices in AV operations and equipment maintenance.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.