Automotive Technician - Call Center

*Description*
Are you a skilled mechanic looking to shift gears in your career? We are seeking Mechanical Claims Analysts to join our expanding customer contact team.
In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.
This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace, while enjoying competitive benefits, amenities, and growth opportunities offered.
If you're ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us!
Key Responsibilities:
* Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
* Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
* Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
* Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
* Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.
The three main calls you will take will be:
- Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied.
- Car owners will be calling to understand why a claim is either approved or denied.
- Car owners will be calling to determine what they should do for an issue with their car. The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered.
Overall you will need to be using your mechanical knowledge to understand the issue with the automobile and then advise the dealership or customer what is approved, denied, or what the next steps in the processing of the claim will be.
*Skills & Qualifications*
* At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
* A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
* Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
* Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction
* Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
* Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
* Bilingual (Spanish & English) candidates preferred.
* High school diploma or GED required.
* ASE certification is a plus.
Additional Considerations:
* Must be willing to work Saturdays occasionally.
* A high-speed home internet connection and a quiet at-home workspace is required for hybrid work-from-home eligibility
#priorityeast
*Pay and Benefits*
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending