Audio-Visual (AV) Technical Support Specialist

Audio-Visual (AV) Technical Support Specialist

We are seeking an Audio-Visual (AV) Technical Support Specialist to join our team. This individual will possess strong troubleshooting skills across AV systems, including conference room collaboration tools, and demonstrate proficiency with device management platforms, Microsoft Windows PCs, Apple devices, and software collaboration tools.

In this role, you will work directly with business leaders and Senior Management Committee (SMC) members to provide high-level technical support. Success in this position requires excellent customer service skills, the ability to work collaboratively, sound decision-making under pressure, and effective escalation and delegation when necessary. You will also support executive administrators with the utmost professionalism and discretion.

Primary AV technical support specialist for meetings and events hosted by business leaders and senior management based in the Fort Wayne location.

Troubleshoot and resolve technical issues related to conference room AV systems. This includes opening service tickets with AV vendors and coordinating repairs and system testing.

Lead the planning, direction, and execution of AV event setups, including room configuration for onsite and offsite meetings.

Prepare and test AV systems, computers, and multimedia content in advance of executive events.

Provide training and support to presenters on the proper use of microphones, cameras, and content-sharing tools.

Monitor and manage AV systems during live events to ensure seamless execution for business and executive leadership.

Travel to offsite locations as needed to support key leadership events such as CEO Town Halls, SMC gatherings, and business leadership meetings.

Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness. Submit and track service tickets with vendors for timely resolution of issues.

Support the delivery of webcast events using platforms such as VBrick and Zoom.

Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability. Design and implement automation solutions for AV asset management and system optimization.

35+ years of experience in IT incident/problem management (required).

Bachelor's degree in Computer Science or related field, or equivalent professional experience.

Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders.

Strong technical troubleshooting capabilities in AV systems and collaboration tools, including:

Device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices)

Software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick)

Basic networking troubleshooting skills.

Demonstrated ability to communicate effectively with senior leadership while delivering high-quality technical support.

Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision.

Understanding of enterprise IT environments and the complexities of supporting distributed users and systems. Proven ability to identify and implement process improvements.

Applications for this position will be accepted through October 31, 2025, subject to earlier closure due to applicant volume.