Associate Security Response & Emergency Representative

Associate Security Response & Emergency Representative

Wells Fargo is seeking an Associate Security Response & Emergency Representative. In this role, you will:

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Assist in obtaining the initial information for all reported events or incidents
• Perform work to meet service level agreements, deadlines, and goals within an open seating team environment
• Regularly receive direction from supervisor and escalate questions to more experienced staff
• Work collaboratively with Security Response Center representatives and management to process security-related alarm events
• Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities
• Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents
• Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

Required Qualifications:

• 6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situations

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at the location posted or other assigned office
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment, including weekends and holidays

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.