Associate Patient Care Coordinator

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together .

Location : 725 American Avenue, Waukesha, WI, 53188

Primary Responsibilities:

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  Greets visitors and patients in person

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  Communicates by telephone or video conferencing, upholding excellent customer service

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  Handles confidential information appropriately by protecting and disclosing information to only those authorized

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  Prioritizes by assessing and analyzing information to identify immediate emergency needs

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  Demonstrates technical knowledge and competence in departmental procedures

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  Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible

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  Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed

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  Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily

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  Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed

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  Provides wayfinding instructions and assists with hospital information as requested

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  Coordinates patient admission needs, bed assignments, and tracking boards where applicable

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  Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

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  May perform other duties upon request

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What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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  Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

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  Medical Plan options along with participation in a Health Spending