Associate Manager - Valet & Parking Services - UF Shands Health Hospital & Hotel Eleo

Towne Park Associate Manager

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

The total amount of time for all functions of the job is 100%.

Education: Associate's degree or equivalent degree preferred.

Required Licensure, Certification, etc.: Valid driver's license and clean driving record.

Work Experience: A minimum of one (1) year of related experience in hospitality.

Knowledge: Knowledge of Towne Park's and site-specific preventative safety and security procedures. Knowledge of Towne Park's safe driving policies and procedures. Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park. Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner. Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures. Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA. Knowledge of business writing, basic accounting and business metrics. Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.

Skills: Must be able to drive manual transmission. Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications. Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates. Written and verbal communication skills to effectively address all levels within the organization. Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures. Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications. Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails. Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations. A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety.

Authority to Act: Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.

Budget Responsibility: The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment: The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel: Travel of up to 10% may be required.

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.