Associate, Commercial Loan Servicer

Associate, Commercial Loan Servicer

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX. Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Operations Servicing Organization. This position supports bilateral (direct) loans within Corporate Banking, so solid product knowledge is a must. The role includes analytical components related to various loan accruals, manual calculations with ongoing reconciliation and remediation. The ability to learn quickly and to adapt to change are important skills to the role as well as great communication skills and product knowledge. Additionally as important is the ability to clearly convey complex concepts and issues in a concise way; as well as collaborating among stakeholders to help facilitate ongoing change management.

Some of the primary functions of the role include:

• Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.
• Ability to work both independently and collaboratively through projects and day to day functions.
• Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data.
• Facilitates teamwork and continuity.
• Solid knowledge required for the role and pursues new knowledge proactively.
• Positively accepts change and engages productively with team and relevant stakeholders.
• Communicate with lines of business partners and other managers regarding loan transactions and exceptions.
• Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business.
• Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations.
• Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests).
• Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service.
• Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register.
• Work closely with respective business units and other internal partners to align needs and provide support as needed.
• Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.
• Complete comprehensive testing of system enhancements.
• Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support.
• Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records.
• Prepare and submit periodic (daily and above) departmental and team reports and metrics.
• Establish and maintain Customer Satisfaction as the singular priority.
• Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions.
• A reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected where you have ownership or line of sight to every device on the network.
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP).
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions.
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred.
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page.
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 23238 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or Google Suite.
• At least 1 year of experience in Commercial Banking Operations.

Preferred Qualifications:

• Bachelor's Degree.
• 1+ years of systems experience in ACBS.
• 1+ years of systems experience in Salesforce.
• 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
• 2+ years of Bilateral Loan Closing or Bilateral Loan Servicing experience.
• 3+ years of experience in Commercial Banking Operations.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $64,700 - $73,900 for Ops Associate

Richmond, VA: $64,700 - $73,900 for Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).