Assistant Operations Leader

About Wonder

 Everything’s on the menu at Wonder. Except compromise.

 The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

 And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

 The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the role

As the Assistant Operations Leader in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service. 

Responsibilities

Manage Operations and Drive Results 

• Assist Sr Operations Leader in developing, engaging, inspiring, and motivating staff members
• Recruit and train top talent for the restaurant
• Aid Sr Operations Leader in achieving operational goals and budget targets
• Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
• Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
• Drive restaurant sales and service efficiency by resolving operational obstacles
• Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
• Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines

Manage Food Safety and Team Member Safety 

• Maintain consistent adherence to food safety and security standards 

Provide Best in Class Customer Service 

• Ensure all team members deliver excellent customer service

The experience you have

• At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant  
• Demonstrated ability to effectively manage and develop teams of 15+ members
• Ability to lead and motivate a team in a fast-paced environment
• Attention to detail and a strong drive for efficiency and accuracy
• Demonstrates professionalism and adheres to policies and procedures
• Exhibits effective verbal and written communication skills
• Strong team player

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have a current Food Handlers Certification

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $66500 per year - $76500 per year
• Location: Acton, Massachusetts

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career 
• Employee Stock 
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.  

#WonderAC3 

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note 

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.