Assistant Front Office Manager at Renaissance Westerville

Assistant Front Office Manager

Location: Renaissance Columbus Westerville-Polaris Hotel Company: Concord Hospitality Enterprises

Join a team that puts people first. Concord Hospitality is seeking a passionate and proactive Assistant Front Office Manager to support the leadership of our guest services team. This role plays a key part in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk.

Key Responsibilities

• Lead and support front desk associates to deliver exceptional guest service
• Proactively resolve guest concerns and ensure a seamless experience
• Monitor Guest Satisfaction Survey (GSS) results and implement improvement plans
• Assist in managing front office operations, revenue strategies, and inventory
• Oversee staff scheduling, hiring, onboarding, and performance management
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Contribute to departmental budgeting and financial goal setting
• Collaborate with the Front Office Manager to foster a culture of service excellence

Qualifications

• Prior supervisory or management experience in hotel front office or guest services
• Strong knowledge of guest service standards and associate training
• Ability to analyze guest satisfaction data and drive improvements
• Excellent communication, leadership, and organizational skills
• Financial acumen and familiarity with budgeting/accounting procedures
• Understanding of HR compliance, safety programs, and hotel systems

Why Join Concord?

• Competitive wages and comprehensive benefits for full-time associates: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities

We're proud of our culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN.

Our Commitment to You

• Inspire greatness in your team
• Encourage and support growth
• Create a workplace that is a Great Place to Work for ALL
• Lead with integrity, transparency, and professionalism
• Care for your team and their families

We are Concord. Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all associates. Concord Hospitality is proud to be a "Great Place to Work for All."