Assistant Front Office Manager - Full Time

Overview

The Hyatt Regency Maui Resort & Spa is seeking an energetic and experienced Assistant Front Office Manager to join our team. With 810 guest rooms, we’re looking for a high-energy individual eager to learn, grow, and thrive with our Palace Ohana. This salaried leadership role oversees front office staff, cash handling, staffing, guest services, and day-to-day operations. Additional responsibilities include training, scheduling, and colleague development.

Responsibilities

• Support the Front Office Department while collaborating with managers, directors, and other hotel divisions.
• Lead, coach, and motivate the Front Office team—hourly colleagues and supervisors—to deliver exceptional guest service and ensure high colleague engagement.
• Drive performance by meeting hotel goals related to guest and colleague service scores.
• Ensure clear communication with guests, colleagues, and departments by reviewing hotel events and activities.
• Monitor staffing levels and equipment needs to support smooth operations.
• Maintain a professional, energetic, and positive presence at all times.
• Complete administrative tasks including payroll, reports, forecasts, point-of-sale procedures, inventory, and budget management.
• Conduct daily walk-throughs to ensure compliance with health and safety standards for both guests and colleagues.

Qualifications

• Full-time management role requiring flexibility to work evenings, weekends, and holidays.
• Strong desire to anticipate and meet the needs of others in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in general computer applications.
• Creative, innovative, detail-oriented, and organized.
• Solid background in hotel operations; previous front office leadership experience preferred.
• Demonstrated strengths in high energy, leadership, communication, training, and customer service.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous rooms supervisory experience preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Salary Range for this position: $67,000 to 75,000.

This is not your typical career opportunity. This is the Hyatt Touch!

Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits

• Health, Dental, Vision
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid Time Off and 8 Observed Holidays
• Paid Family Bonding Time and Adoption Assistance
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment