Assistant Director of Housekeeping

Assistant Director Of Housekeeping

Inspired by the lyrics and island lifestyle of singer, songwriter and best-selling author Jimmy Buffett, Margaritaville Lake Resort, Lake Conroe | Houston is the destination resort and entertainment complex on the shores of beautiful Lake Conroe, Texas. We offer an exciting and fun employment experience where creating fun and escapism for our guests is the goal we seek to exceed every day. We are looking for a highly motivated, detail oriented and customer focused leader to join our Housekeeping team as Assistant Director of Housekeeping.

The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading the housekeeping operations for a hotel or resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your role will include assisting with oversight of the Housekeeping operations to lead to achieve high standards in cleanliness in all areas of the hotel. You will be involved in the financial performance of the hotel with responsibilities to include managing labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a team. You will ensure proper training materials are in place and used by each department. You will monitor inventory of room products to include but not limited to, linen, cleaning supplies and guest amenities. Partner with the Front Desk team to ensure the VIP program exceeds expectations as well as monitor available inventory. You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest. You will inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary. Help to resolve problems and "WOW" guests through recovery when things aren't quite right. Works closely with the Maintenance and Front Desk teams to communicate and coordinate the day. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Physical requirements include the ability to work in a fast-paced environment. Ability to perform job functions with attention to detail, speed and accuracy. Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time. Manual dexterity of hand and fine motor skills in order to use all housekeeping equipment, i.e., computers, vacuums, mops, chemicals, linens, carts, powered cleaning equipment, etc. Must be able to lift, push, and pull a moderate weight frequently up to 50lbs. Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests. Must be willing and have the ability to work a varied schedule that may include early morning, evening, nights, weekend shifts and holidays. Environment includes inside and outdoor outlets standing on hard floors. Work entails varying conditions of noise levels, temperature, and air humidity levels. Outdoors, some exposure to extreme and inclement weather.