Assistant Director of Housekeeping

Company : Disability Solutions

Location : Arlington, TX, 76000

Posted Date : 14 October 2025

Job Type : Full Time

Category : Management

Occupation : Assistant Director

Job Details

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Oversees daily assignment of duties to Housekeeping staff
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
Maintains Housekeeping staffing levels to provide for optimal performance
Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
Uses guest comment responses to design additional training programs
Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
Responsible for overseeing the activities of Housekeeping Staff
Monitors daily payroll and takes corrective action when disparities occur or productivity drops
Assumes the duties of Director of Housekeeping in the Director's absence
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
Maintains close contact and ensures good communication with employees
Ensures that responsive and efficient repair services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Interviews and makes recommendations regarding hiring of Housekeeping personnel
Interviews and selects Housekeeping line level personnel
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
Sets agendas for training
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift employees
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
Plans special lobby cleaning projects and ensures their completion
Coordinates lobby maintenance projects with Engineering
Plans maintenance of lobby floors
Coordinates monthly accounting for all supplies requisitioned from other departments
Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
Sets agendas for Housekeeping meetings and runs meetings as needed
Schedules and implements training programs for assigned employees and attends and participates in training as needed
Prepares monthly payroll and budget forecast for public space employees
Writes and submits yearly performance appraisals for Housekeeping Staff
Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
Mediates disputes between employees as necessary
Keeps Director of Housekeeping informed of all matters significantly affecting the department
Keeps all other departments informed about Housekeeping operations as needed
Approves departmental schedules
In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
Periodically inventories supplies and equipment
Determines discard and maintenance regimes for each machine and equipment piece
Prepares public area staff schedules, vacation list, and payroll
Meets and interacts with outside vendors in an outstandingly professional manner
Stays current with industry related technological improvements geared toward product improvement and increased efficiency
Performs numerous responsibilities to meet time-sensitive deadlines
Ensures that responsive and efficient uniform room and repair services are provided
Prepares department purchase requisitions
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
Assists in the selection of employee uniforms and the determination of uniform purchase requirements
Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
Interacts with guests to solve problems and ensure satisfaction
Develops monthly usage reports for cleaning supplies and guestroom supplies
Creates and maintains control procedures for keys, radios, pagers, etc.
Creates comprehensive training programs utilizing diverse techniques
Creates Quality Assurance and Cyclical Programs
Creates Incentive/Rewards/Recognition Programs
Creates an environment in which excellent staff morale is fostered and staff retention is a priority
Ensures efficient operation of HOSTAR System
Receives the weekly inventory of cleaning and guest supplies for the hotel
Requisitions supplies needed to maintain weekly par levels
Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
Ensures that Housekeeping office and storeroom are kept neat and organized
Responsible for the submission of all performance appraisals for assigned employees
Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
Other duties as assigned

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with and enforces hotel uniform and grooming standards

Qualifications

Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
Three to five years of management experience in large, fast paced, hotel housekeeping environment with at least three years as Assistant Executive Housekeeper or above
Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Effective management, leadership, organizational, and communication skills
Able to read and interpret documents
Able to work with and apply mathematical concepts
Able to write routine reports and correspondence
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Able to speak effectively before groups of guests and hotel employees
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Expect to work a flexible schedule including weekends, holidays, evenings and nights