Assistant Branch Manager

Assistant Branch Manager

Onsite (Encinitas, CA)

Under the Branch Managers supervision, the Assistant Branch Manager supports branch operations and assumes responsibility in the Branch Managers absence. This role requires strong communication skills with customers and staff, representing the bank professionally, and ensuring excellent customer service. Key duties include compliance with bank policies and regulations and maintaining an organized, efficient workflow. The ability to perform complex tasks independently and embrace C3banks mission statement is essential.

Primary Responsibilities

Branch Operational Functions

• Support bank growth and profitability through excellent customer service, maintaining customer base, cross-selling products, and controlling expenses.
• Assist the Branch Manager in supervising retail staff, providing coaching, training, and performance evaluations. Ensure compliance with balancing and attendance standards and manage disciplinary actions and time sheets.
• Achieve branch deposit goals by coaching staff on cross-selling bank products and services and encouraging referrals.
• Ensure compliance with bank policies and security procedures, including opening/closing protocols, signing authority limits, and control of keys and alarm codes.
• Oversee branch cash administration, ensuring cash limits are adhered to and proper procedures followed.
• Review and process daily reports, approve large transactions within limits, and ensure staff completes online compliance training.
• Administer branch certifications and compile reports to meet regulatory requirements.
• Compliance with all state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, Regulation D (Interest on Deposits), Regulation CC (Expedited Funds Availability Act), Regulation DD (Truth in Savings Act), Regulation E (Electronic Funds Transfers Act), Right to Financial Privacy Act, Identity Theft requirements, protecting customer Privacy and the Community Reinvestment Act, SCRA (Servicemembers Civil Relief Act).
• Assist the Branch Manager in conducting monthly meetings with office staff, which includes training in conjunction with the monthly compliance training calendar.
• Attend weekly, monthly and/or quarterly sales, staff development, strategic planning, compliance, and operations meetings as might be requested. Provide input to these meetings relative to knowledge and areas of expertise.
• Assist in providing manager staff coverage throughout the Bank network when needed.
• Attend community events to promote the bank and its services.
• Independently responds to and assists customers with complex customer issues, transactions, and/or inquiries.
• Inspection of CTR reporting and submission to BSA department.
• Train and develop staff on the full responsibilities within the branch roles.
• Accurately processes all teller transactions which include over the counter, night drop, courier, and bank by mail as needed.
• Perform Teller Difference Research as needed.
• Ensure all branch certification processes are completed monthly in a timely manner and check for accuracy prior to submission to the Director of Branch Operations.
• Reviews new account documentation and provide approval. Strong ability to open Personal and Business accounts.
• Knowledgeable in all aspects of opening and servicing of the new account (personal & business entity) and supersede processes including regulatory requirements, gathering of proper documentation, and the customer CIP, CDD and Beneficial Ownership processes, as applicable. Has a full understanding of products and services provided and cross sells products and services as needs and opportunities are recognized.
• Review and perform OFAC, Biz Chex, and ChexSystems inquiries.
• Responsible for adherence to the branch opening and closing procedures.
• Has supervisor responsibilities to make risk-based decisions within their assigned limits.
• Assist the Branch Manager in conducting monthly meetings with office staff, which includes training in conjunction with the monthly compliance training calendar.
• Attend weekly, monthly and/or quarterly sales, staff development, strategic planning, compliance, and operations meetings as might be requested. Provide input to these meetings relative to knowledge and areas of expertise.
• Assist in providing manager staff coverage throughout the Bank network when needed.
• Attend community events to promote the bank and its services.
• Will perform supervisor duties as needed.
• Will perform other duties as assigned.

Administrative

• Responsible for continuous training and development around job responsibilities.
• Incumbents may be assigned other duties as assigned by the Branch Manager or Direct.

Back-Up Responsibilities

• Back-up the Sr. Branch Service Representative and Branch Operations Supervisor job duties, as needed.

Additional Responsibilities

• Provide great service to internal and external customers.
• Completion of required training assigned by due date.
• Comply with all C3bank Policy and Procedures.
• Duties will be conducted in accordance with all regulatory requirements, including those specified in C3bank's Policies and Procedures.

Supervisory Responsibilities

• Providing necessary approvals within authority limits for various transactions.
• New Account Opening Approval.
• Will perform other duties as assigned.

Knowledge and Skill Requirements

Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act.

• Work requires good written and verbal communication.
• Great interpersonal skills.
• Work requires a willingness to work a flexible schedule.
• Time management, prioritizing, multi-tasking and communication skills.

Education and Experience Requirements

Applicants must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5+ years of banking experience.
• 2 years supervisor experience within a banking or financial institution.
• Good organization skills.
• Detail oriented.
• Excellent time management, multi-tasking and communication skills.
• Ability to prioritize and identify responsibilities requiring immediate attention.
• Must be able to work in a team environment.
• Knowledge of basic math and problem solving.
• Basic computer knowledge including proficiency in Microsoft Word, Excel and Outlook.
• Knowledge of banking applications and operations.
• Must have a high school diploma or equivalent.
• Adherence to the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the banks customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

EEO Employer