Assets Protection Team Leader

Assets Protection Team Leader

Assets Protection (AP) teams function to keep our guests, team, and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing theft and fraud to ensure product is available for our guest.

As an Assets Protection Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities:

• Support total store sales and increase profitability by ensuring products are in stock and available to our guests. We welcome and engage guests at the front of the store and on the salesfloor.
• Influence and validate physical security and safety processes; participate in store response and emergency crisis situations; create security plans for in-store events.
• Support your leader in educating teams on emergency preparedness and physical security procedures.
• Develop, coach, and lead your team members to elevate their skills and expertise, per direction from your leader.
• Anticipate staffing needs and support your leader to effectively talent plan around a culture of accountability through clear expectations and performance management.
• Identify theft and shortage trends in your store.
• Identify shortage risks in key areas and support your leader and leaders across the store to develop tactics that will reduce shortage and drive profitable sales.
• Work a schedule that aligns to guest and business needs based on security and theft patterns (this includes early morning/overnight shifts, evening, and weekends).
• Develop team schedules and adjust based on security and theft trends with leader validation.
• Own the prevention (inclusive of merchandise protection budgeting), identification, and resolution of external theft incidents. Resolve theft using good judgment and conducting apprehensions while adhering to policy and procedures.
• Initiate, investigate, and resolve internal investigations as directed by AP leader in your market and/or your leader.
• Educate store leadership on merchandise protection best practices and audit execution in partnership with key partners.
• Implement and follow up on any operational changes as directed by your leader.
• Support your leader to educate and support store teams on operational shortage priorities.
• Order merchandise protection devices as needed to support the minimum standards for your store. Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best Practice on Workbench.
• Communicate AP priorities to the team, peers, and leadership.
• Build a relationship of trust and accountability with your leader and Store Director.
• Maintain relationships inside and outside Target, including district and store leaders and law enforcement.
• Ensure our teams and tactics maintain Target's reputation.
• Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members.
• Evaluate and recommend candidates for open positions and develop a guest-centric team.
• Support team onboarding and learning, and close knowledge and skill gaps through training and experience.
• Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Hold team members accountable to expectations set by your leader.
• Maintain all required training.
• Serve as first responder for in-store safety incidents (e.g., security, weather, etc.), executing Target's procedures and best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Execute safety program management routines such as Monthly Safety Meetings/Observations.
• Participate in legal proceedings as necessary to represent Target's interests.
• Model the execution of physical security processes to enhance the in-store security culture.
• Support merchandise protection strategies across the total store, including storage and application as directed by best practices.
• Model creating a welcoming experience by greeting guests as you and your team are completing your daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we're happy they chose to shop at Target.
• Address store needs (emergency, regulatory visits, etc.).
• All other duties based on business needs.

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be an Assets Protection Team Leader, but there are a few things you need from the get-go:

• Age 18 or older
• High school degree or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Previous retail and/or loss prevention experience preferred, but not required
• Ability to lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage your workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Climb up and down ladders
• Apprehend subjects in accordance with company policy
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Ability to work a flexible schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)