Area Medical Director - RI/MA/NH

Overview

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We\'re focused on purpose-driven work, and strongly believe what\'s good for pets, people and our planet is good for Petco.

Position Purpose

The purpose of this Area Medical Director position is to provide leadership, mentorship, and management to Petco owned full-service hospitals and its partners within the assigned area. The Area Medical Director is responsible for representing the mission and values while creating a positive culture, hiring and development of staff, driving hospital growth and delivering performance objectives. Additionally, through the guidance of Petco Veterinary Hospital Standard Operating Procedures (SOPs), they will ensure our hospitals practice a high standard of quality medicine and provide excellent patient care and client service.

The Area Medical Director role is critical to ensuring that our hospitals provide a positive environment for staff, patients, and clients. All hospital staff is responsible for fostering an environment in which:

• the patient\'s needs always come first
• every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience
• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible
• exceptional teamwork and commitment to shared goals benefits the entire organization

Responsibilities

• Lead and provide management to all hospitals in assigned area to drive hospital growth and deliver performance objectives
• Manage, develop, and provide mentorship to hospital veterinarians and hospital medical leaders through hands-on evaluation and coaching, as well as provide as needed medical support to any relief doctors who provide doctor services
• Provide in-hospital evaluation for improvement hospital flow and efficiencies
• Act as the primary medical point of contact for all Petco owned hospitals within assigned area and ensure compliance with hospital policies and procedures and with local, state, and federal laws
• Oversee and assure hospital radiation safety, regular equipment maintenance, and compliance programs are compliant
• Partner with hospital DVMs and leaders to assure controlled substance compliance
• Ensure all Vetco Total Care hospitals uphold all Petco standards, mission, and values
• Partner with operational leadership to manage and support escalated client concerns, including but not limited to professional liability submissions and other escalated client concerns including the potential for small claims proceedings
• Monitor and report veterinarian adherence to medical standards in the Petco Veterinary Hospital Medical SOPs
• Review electronic medical records of direct reports regarding patient decisions and provide feedback and direction to associate veterinarians as a means to elevate patient care in our hospital
• Review and analyze key metrics to improve veterinarian production
• Ensure hospitals are maintaining a positive work environment that fosters efficiency, profitability, and partner retention
• Practice high quality medicine on an as needed basis
• In partnership with the Petco Talent Acquisition team, assist in the recruitment, interview, hiring, and onboarding process
• In partnership with the Regional Medical Director and Area Operation Manager, support and manage the performance of the hospitals, prepare operating and capital budgets, and meet financial objectives and budget expectations
• Frequently travel between area hospital locations with the potential of up to 20% overnight travel

Other Duties and Responsibilities

1. Performs additional duties as assigned
2. Hold relevant permit and/or responsible veterinarian responsibilities as state requires and per business needs
3. Obtain and support individual hospitals with DEA registration responsibilities as required by the business
4. Obtain veterinary licensure in every state role has hospitals located
5. Disseminate knowledge throughout staff in order to improve the level of care provided to both the patient and the client

Nature of Supervision

The incumbent will take direct supervision from assigned Sr Regional Medical Director.

Planning and Problem Solving

Problem solving is at the heart of veterinary medicine, and it is expected that any successful candidate will possess excellent problem-solving skills that allow expeditious diagnosis of patient problems and thoroughness in contentious issues involving doctors or clients.

Impact

This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired end result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.

Supervisory Responsibility

This position is considered the doctor in charge at all times while in the hospital. The Area Medical Director directly supervises all veterinarians within assigned region.

Education/Experience

• Doctor of Veterinary Medicine degree from an AVMA-accredited veterinary school or its equivalent
• Active licensure as a veterinarian without contingencies in the states in which the assigned hospitals are located or ability to obtain by start date
• Current DEA license
• Current Controlled Substance License, if applicable, in states in which the assigned hospitals are located or ability to obtain by start date
• USDA Category I Accreditation or completion within two months of hire date
• Valid Driver\'s license and clean driving record required
• At least 4 years of clinical practice experience
• Strong knowledge of medical operations including but not limited to assurance of medical quality, setting protocols to ensure compliance with Petco SOPs and the state veterinary practice act, driving regular team educational enhancement opportunities, advising and leading medical case discussions as necessary, and knowledge of equipment and formulary medical use and needs
• General understanding of business financials
• Candidate must possess excellent interpersonal, leadership, and conflict resolutions skills
• Ability to travel frequently between regional hospital locations with the potential of up to 20% of overnight travel

Preferences

• Previous medical leadership experience preferably in a multi-unit setting.

Work Environment

The majority of job duties are conducted in the area veterinary hospitals. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner\'s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.