Area Manager - North Los Angeles

At Towne Park, It's More Than A Job, You Can Make An Impact

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Summary

The Area Manager directly oversees a portfolio of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives. The Area Manager works closely with the Vice President/District Manager (depending on the reporting structure) to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations. The Authority and Decision-Making Approval Guide dictates the level of responsibility for authorized decisions related to operations, contracts, and personnel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time

• Financial and Business Systems Management - Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the account. Understands the contractual agreement and recognizes ways to maximize opportunities. - 20%
• Financial and Business Systems Management - Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover. Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Ensures that forecasts, payroll and accounting reports are on time and accurate. - 20%
• Human Resources - Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Recognizes where the team and individual performers need to improve and properly trains and coaches. Identifies talent and helps develop future leaders for the organization. Conducts regular performance appraisals and provides feedback and coaching for all direct reports
• Helps develop and provides assistance to Account Manager
• Attends Staff meetings for all accounts in their area. Provides direction to Account Managers on initiatives. Maintains timely rhythms and transparency with District Manager/Regional Director. Establishes rhythms with all District Champions for review of compliance to standards for their area. - 30%
• Service Management - Ensures that the guest/patient service experience is delivered consistently on all shifts. Efficiently allocates labor resources to support service delivery. Works with the District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels. Understands the client's service standards and effectively integrates Towne Park's standards to complement them. Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results - 20%
• Client Relations Management - Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creating clients who are promoters of the company. Attends POP meetings with Account Managers. - 10%

The total amount of time for all functions of the job - 100%

Qualifications

Education: Bachelor's degree from a four-year college or university

Required Licensure, Certification, etc.: Must have and maintain a valid driver's license and clean driving record

Work Experience: A minimum of five (5) years of related experience and/or training; OR equivalent combination of education and/or experience

Knowledge: Knowledge of general business practices including accounting, human resources and customer service

Skills: Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines. Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations. Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications. Written and verbal communication skills to effectively address all levels within the organization. Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures. Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications. Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Scope

Authority to Act: Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility: The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel Travel of up to 40% may be required.