Applifecycle Systems Engineer - UCCE and UCM

Company : Diverse Lynx

Location : Wilmington, NC, 28412

Posted Date : 15 October 2025

Job Type : Other

Category : Industrial Engineering

Occupation : Systems Engineer

Job Details

Must Have Technical/Functional Skills:

Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon.
Must have hands on experience in VXML gateways, VVBs, SIP proxy.
Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)

Generic Managerial Skills:

CCIE Certification, Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc. Call Manager experience.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.