Application Support Analyst

Day to Day:
• Provide Level 1 helpdesk and Level 2 application support
• Troubleshoot and resolve desktop application issues
• Monitor and manage escalated tickets
• Conduct UAT for new/upgraded applications
• Collaborate with IT teams and office management
• Maintain documentation and knowledge base articles
• Support attorneys and legal staff with application-specific needs
• Assist with AV setups and IT-related office projects
• Act as primary IT contact for the Honolulu office
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
Required Skills:
• 5+ years of IT experience, including application support
• Legal industry experience (must have worked with attorneys)
• Strong knowledge of Microsoft Office Suite & Windows OS
• iManage experience (legal document management system)
• Willingness to perform occasional off-hours/on-call work
Nice to Have Skills & Experience
Plusses:
• Understanding of Active Directory, Exchange, Group Policy, AppSense
• Familiarity with BigHand Create, Workshare, DocXtools, Tungsten PowerPDF
• Experience with Mac OSX and Microsoft AVD
• Ability to support AV setups and client meetings
• Experience with onboarding/offboarding IT procedures
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.