API Service Delivery Manager

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Profile Summary:

The API Consultant is responsible for providing technical assistance to customers using Voya Financial's API solutions in Employee Benefits. The API Consultant must combine excellent communication skills with API knowledge, applying technical know-how to support client level API implementations, error resolution and timely response to client inquiries.

Primary Responsibilities:

• Be a subject matter expert with in-depth knowledge of our API products and capabilities
• Facilitate implementation discussions with clients, guiding them through the integration setup, and consulting on best practices.
• Monitor error reports and proactively communicate with stakeholders
• Investigate and resolve client-reported data integration issues by analyzing communications, internal systems, and data. Collaborate across the business and serve as liaison between departments to ensure client API issues, errors, and inquiries are addressed
• Trace data flows from upstream systems to downstream platforms.
• Perform root cause analysis to determine where issues stem from
• Collaborate with engineering teams to relay client feedback in support of ongoing improvements to API functionality.
• Document standard of work and operating procedures; engage in training and upskilling of team members
• Other duties as assigned

Required:

• Strong understanding of API integrations and data exchange workflows.
• Experience with enterprise systems such as Workday, data integration platforms, business integration solution, and absence management concepts.
• Proficiency in XML and JSON formats for data analysis and troubleshooting.
• Ability to interpret and apply API documentation to real-world scenarios.
• Skilled in data tracing and debugging across multiple platforms.
• Analytical mindset for identifying root causes across systems and configurations.
• Excellent communication skills for client-facing updates and internal collaboration.
• Experience facilitating technical discussions and consulting on integration best practices.

Preferred:

• Bachelor's degree in business or IT fields
• Workday experience is a plus but not required.
• Background in client services, technical consulting, or product ownership.

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,260 - $105,320 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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