Analyst, Payroll Compliance & Projects

Payroll Compliance & Projects Analyst

The Payroll Compliance & Projects Analyst plays a key role in supporting the governance, control, and compliance strategy for the North American Payroll function, partnering with HR 1B and Payroll leadership to align with enterprise best practices and broader business objectives. This role leads and supports complex, high-risk initiatives, ensuring successful project execution and process optimization. Acting as a subject matter expert, the Analyst provides guidance across the function, manages regulatory change, and oversees the development and implementation of policies and procedures. They serve as a primary contact for audit and compliance requests, maintain an integrated view of business risks and controls, and contribute to long-range planning and strategic decision-making. The Analyst also ensures accurate administration and control activities, drives operational efficiencies, and supports cross-functional alignment through the design, and implementation of payroll solutions.

HR Operations Analyst II - Provides a range of analytical, program and/or operational process support within a defined functional area.

Depth & Scope:

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
• Identifies and investigates non-standard operational / reporting / process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
• May represents the group as a project lead on projects / initiatives and/or at meetings across the organization
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Education & Experience:

• Undergraduate degree required
• 3+ years relevant experience required
• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
• Requires working professional level knowledge of the functional area and/or business areas supported
• Organized self-starter with excellent analytical, problem-solving and time management skills
• Detail oriented, high level of accuracy and ability to work independently
• Excellent communication skills, both oral and written
• Excellent PC skills including Microsoft Office, Excel, Access and PowerPoint
• Excellent customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Preferred Qualifications:

• 3-5 years of payroll experience.
• Deep industry and business knowledge and expertise on risk and control functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Knowledge of governance, risk and control procedures, strategies & tactics
• Knowledge of risk management environment, standards, regulations, and mitigation
• Knowledge of current and emerging trends
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion.

Customer Accountabilities:

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience
• Model Identifies, documenta, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations for improvement
• Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager
• Acquires and applies expertise in the discipline
• Provides guidance, assistance and direction to others in HR and other internal partners
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Analyzes service delivery issues and identify potential solutions that enhance the customer experience and support HR business objectives
• Protects the interests of the organization identify and manage risks and escalate non-standard, high risk transactions or other activities as appropriate
• Completes business process reviews as required and contribute to the creation of new processes
• May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Accountable for cross-functional initiatives to deliver value add internally or to partner groups
• Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required

Employee/Team Accountabilities:

• Participates fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area.
• Provides training, coaching and/or guidance to others as appropriate/required
• Participates in personal performance management and development activities
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Participates in a fair, positive and equitable environment that supports a diverse workforce
• Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned
• Acts as a brand champion for the business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading, writing and comprehending instructions Continuous
• Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being