Analyst II-Sr

Analyst II-Sr

This position can be filled as an Analyst II Analyst Sr. depending on related experience.

The product analyst is responsible for providing data-driven insights and analytical support to the new products and services team. This role is essential in helping the organization develop, manage, and improve its products and services within a complex regulatory environment. The product analyst collects, synthesizes, and analyzes data from various sources, builds business cases to support justification of new initiatives, tracks product performance, monitors the competitive landscape and industry trends, and provides recommendations and creates presentations to optimize the utility's product portfolio and ensure compliance with all relevant regulations.

Job Duties/Responsibilities

• Data Collection and Analysis:
• Gather, synthesize, and analyze data from various sources.
• Identify trends, patterns, and insights that can inform product strategy and decision-making.
• Market and Competitive Intelligence:
• Monitor the competitive landscape, industry trends, and regulatory changes that may impact existing and future products and services.
• Provide insights and recommendations on how the utility can improve its offerings to increase growth, adoption, and customer satisfaction.
• Business Case Development:
• Leverage data, market intelligence, learnings from the existing portfolio, and stakeholder subject matter expertise and feedback to develop business cases for potential new products and services.
• Continuously iterate on business cases to refine assumptions and inputs, incorporate feedback, and increasingly improve precision.
• Product Performance Tracking:
• Develop and maintain dashboards and reports to track the performance of the products and services, including key metrics such as customer satisfaction, adoption, revenue, and regulatory compliance.
• Identify areas for improvement and provide recommendations to the product team.
• Pricing and Tariff Analysis:
• Analyze the utility's pricing and tariff structures, and assess their alignment with regulatory requirements, market conditions, and the company's business objectives.
• Provide recommendations on pricing and tariff adjustments to optimize revenue, customer satisfaction, and regulatory compliance.
• Customer Segmentation and Profiling:
• Segment the utility's customer base based on various factors, such as usage patterns, demographics, and preferences.
• Develop detailed customer profiles to help the product management team tailor products and services to specific customer needs.
• Cross-Functional Collaboration:
• Work closely with the product team, customer insights and journey, market intelligence and analytics, marketing, sales, operating company customer service teams, and others to provide data-driven insights and support product-related initiatives.
• Effectively communicate findings and recommendations and create presentations to various stakeholders, including senior management.

Minimum Requirements

Minimum education required of the position:

Bachelor's Degree in technical or business-related field or equivalent work experience

Minimum experience required of the position:

Analyst II: 2-4 years of relevant professional experience

Analyst III: 4-6 years of relevant professional experience

Analyst Sr: 6+ years of relevant professional experience

Minimum Knowledge, Skills and Abilities Required of the Position

Technical Skills:

Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.

Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.

Experience in Utility Smart Grid Technology solutions preferred.

Other Attributes

Functional Knowledge:

Excellent communication and presentation skills, with the ability to translate complex data into actionable insights

Requires conceptual knowledge of theories, practices, and procedures within a discipline.

Applies general knowledge of business developed through education or experience.

Business Expertise:

Experience with utility, specifically products or programs

Experience with or strong eagerness to learn/adopt Agile ways of working

Leadership:

Team-oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management

Problem Solving:

Use existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Intellectual curiosity and creativity

Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals.

Impact:

Collaborative mindset and the ability to work effectively in a cross-functional team

Must be self-motivated, have high integrity and credibility, and be able to work independently

Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams

Interpersonal Skills:

Exchanges straightforward information; asks questions and checks for understanding.

Ability to communicate effectively in both digital and business settings

Attention to detail

Excellent interpersonal skills, strong verbal and written communication skills

Working Conditions

Hybrid

Primary Location: Louisiana - New Orleans Louisiana: New Orleans || Arkansas: Little Rock || Texas: Woodlands

Job Function: Professional

FLSA Status: Professional