Agency Liaison, Investigations Support Specialist

Company : Maximus

Location : New Castle, PA, 16108

Posted Date : 4 October 2025

Job Details

General information

Job Posting Title

Agency Liaison, Investigations Support Specialist

Date

Wednesday, July 2, 2025

City

Boyers

State

Country

United States

Working time

Full-time

Description & Requirements

At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.

Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).

This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?

Becoming part of Maximus means joining a team that offers:

•Comprehensive benefits, including medical/dental/vision, paid time off, and more

•Opportunities for career advancement and professional development

•A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities:

Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
Reports to the Department head or Team Lead.
Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
Communicate missing case data/information to agencies.
Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.

Job-Specific Minimum Requirements:

Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
High School diploma or equivalent with 1-2 years working in a mail room or document sorting experience.
Have experience utilizing scanning and sorting equipment.
Ability to go on-site to location within Boyers, PA
Must have basic computer
Good written and oral communication skills

Job-Specific Preferred Skills & Experience:

Ability to work as part of a team.
Problem/situation analysis.
Detail oriented.
Ability to meet deadlines.
Attentiveness.

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Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

20.27

Maximum Salary

20.27