Administrative Support Representative

Administrative Support Representative

We are seeking an Administrative Support Representative to join our customer service team within a dynamic toll collections company primarily serving Louisiana. This role involves providing excellent customer service and administrative support to ensure efficient operations of the GeauxPass system.

Responsibilities

• Serve as the first point of contact for all customer service issues.
• Respond to calls from the public, providing general information and service regarding the GeauxPass.
• Maintain a thorough knowledge of the customer service center and GeauxPass operations to assist customers and resolve problems.
• Process credit card and e-check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints, research and adjust account discrepancies as requested by the leadership team.
• Process and reply to emails and cases from customers.
• Process customer disputes and web correspondence to answer questions and provide assistance.
• Process the closing of customer accounts and submit requests for refunds when necessary.
• Perform updates to invoices, violation payments, customer payments, or accounts to keep demographic, vehicle, and credit card information current.

Essential Skills

• Excellent communication skills.
• Excellent attendance history.
• 1-3 years of relevant experience.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office Suite.

Additional Skills & Qualifications

• High school diploma or equivalent.
• Experience in a call center environment.
• Bilingual abilities are a plus.

Work Environment

This position operates within a cubicle in a call center and involves administrative duties. The work schedule is from 10:30 AM to 7:00 PM, with training sessions from 10:00 AM to 6:30 PM, which are mandatory and span 5-7 days. The role is 100% in-office with potential to work additional shifts. Enjoy great benefits, including 100% medical coverage, free parking, and a friendly, small start-up family environment. Convenient location with great areas to walk to lunch.

Job Type & Location

This is a Contract to Hire position based out of Louisville, Kentucky.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Sep 11, 2025.