Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery

Position Summary/ Department Summary:
Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.

Key Responsibilities:

• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.
• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

Minimum Qualifications
Education:

• High School Diploma/ GED.

Experience:

• Dental administrative and/or general medical surgical scheduling experience a plus.
• Basic customer service and computer skills.
• Strong communication skills.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).


Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.