Administrative Medical Assistant - Remote in Eugene, OR

Caring. Connecting. Growing Together

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Role Description

Working to assist providers in providing health care at our clinic locations. The administrative MA serves the patient and the provider by gathering and maintaining the necessary medical information in a cheerful, friendly, personable manner; providing quality patient care and helping to establish rapport between the provider and the patient.

Role is fully onsite in Eugene, OR for the 3-6 months before transitioning to fully remote work location.

Primary Responsibilities:

• Responds to incoming phone calls and desktop items and refers if necessary. Calls patients as directed by the provider and/or as necessary to follow up and/or schedule appointments
• Completes 25% more daily phone calls (100+) than standard Medical Assistant
• Proficiently schedules appointments, fills prescriptions, and places referrals & orders while on the phone with a patient rather than sending a note back to the provider
• Virtually rooms patients for telehealth appointments
• Obtains patient histories, medications, immunizations and other data in the Electronic Medical Record
• Retrieves laboratory and radiology test results and instructs patients regarding medications and treatment per provider's instructions
• Understands and follows the approved prescription refill workflow and documentation requirements. Communicates directly with provider for any refills that need provider input, or that do not meet the workflow requirements
• Orders supplies and puts away when received
• Understands and interprets current immunization schedule
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• MA Certification from the AAMA, NCCT, NHA, or AMT required, or the ability to obtain certification within 60 days of hire
• 1+ years of Medical Assistant experience
• Healthcare provider level CPR/BLS certification
• Knowledge of medical terminology used to administer patient care
• Lives within a commutable distance of Eugene, OR

Preferred Qualifications:

• Experience with electronic medical record systems
• Call center experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.