Administrative Director - Heart Transplant Program

Administrative Director - Heart Transplant Program

Facilitate and manage the ongoing operations of the heart transplant program for predominately adult patients including quality, clinical service, fiscal and human resource processes. Responsible for compliance with policies, standards, and regulations set forth by regulatory agencies to ensure that comprehensive patient care services are being provided throughout the organization that supports the integrity of DUHS, our patients/families and the patient care team.

Oversees the preparation of operating and capital budgets for the heart transplant program in conjunction with the related end stage disease programs and other transplant support areas. Ensures the resolution of fiscal concerns, and monitors and responds to monthly budget reports. Prepare and assist with year-end capital and operational budgets. Assists with Managed Care contracting information.

Interviews, hires, counsels, evaluate and, if necessary, terminate subordinate personnel accordance with DUH and DUHS policies and procedures. Collaborates with the Heart Administrative Director, Abdominal Administrative Director, and Administrative Assistants to ensure exceptional training and ongoing growth and development of staff to promote outstanding performance. Collaborates with Transplant CSU leadership to ensure effective processes for staff recruitment and retention. Assures staff participation in departments caring for transplant patients and other organizational structures.

Develops and maintains cooperative working relationships with physicians, other medical center departments, community organizations, and other health care facilities in order to gather and exchange information, develop and implement solutions to problems and to ensure growth of the program in collaboration with other administrative leadership. Develop strategic and operational plan for assigned transplant program(s); communicate plans and continuously evaluate plans.

Ensure CSU and program practices are in compliance with regulatory and accreditation agencies. Oversees quality improvement activities for assigned programs, encouraging participation of all levels of staff.

Works closely with IT, administrative, and medical staff to assist in the development, implementation and administration of policies, procedures and projects to meet the agreed upon goals and objectives for assigned areas/program.

Maintain interface with Transplant Center Leadership to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance, and renovation activities for the operational areas. Determine and recommend necessary space, equipment, supplies and support systems to ensure effective functioning of assigned areas. Ensure safe environment of care for all staff, patients, and families.

Perform other related duties incidental to the work described herein as assigned by the Vice President, Duke Transplant Center or Senior Leadership.

Bachelor's degree required. Work generally requires organizational, analytical and communication skills normally acquired through the completion of a Master's Degree program. RN strongly preferred.

Minimum of five (5) to seven (7) years related experience associated with progressive responsibility. A Master's degree may be substituted for experience on a 1:1 basis.

Ability to develop and manage clinical operations, strategic planning, operational improvement, compliance, marketing and community relations, supervision and management of transplant programs.

Ability to manage multiple organization missions. Facilitation, consensus-building and negotiation skills.

Excellent communication and interpersonal skills with a high degree of professionalism and competence in dealing with multidisciplinary teams including physicians, administration and financial staff.

Sensitivity for and understanding of clinical disciplines and issues.

The ability to understand cost containment, federal reimbursement for transplant including Medicare cost reporting, and managed care specialty contracting.

The ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.

Knowledge of necessary regulatory bodies including CMS, OPTN, UNOS and North Carolina Nurse Practice Act.