Welcome Coordinator (Bilingual/Spanish)

Welcome Coordinator

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core responsibilities include: welcoming patients and guests, conducting visit check-in and assisting patients with required forms, collecting co-pays, updating patient information and making changes in electronic medical record platform, scheduling/rescheduling appointments within electronic medical records platform, managing phone lines by answering, taking messages, and conducting outbound calls as instructed, managing faxes in the electronic fax platform, maintaining the cleanliness of the Welcome and Community Room areas, and other duties as assigned.

We are looking for individuals with strong computer skills required and basic knowledge of Google Suite, professional phone etiquette, fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary), and US work authorization. Experience in customer service setting strongly preferred, some college preferred. Other skills include a flexible and positive attitude, a welcoming and nurturing attitude toward our patient population of older adults, high level of integrity, and someone who embodies being 'Oaky'.

Being 'Oaky' looks like radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being relentlessly determined.

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health benefits include a mission-focused career impacting change and measurably improving health outcomes for Medicare patients, paid vacation, sick time, and investment/retirement 401K match options, health insurance, vision, and dental benefits. Anticipated weekly hours are 40. Time type is full time. The pay range for this role is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.