Warehouse Customer Service

Customer Service Representative

We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Medley, FL.

Key Job Duties

Order Management

• Initiate, modify, cancel, and confirm customer orders.
• Adjust orders based on inventory availability and communicate those changes proactively.
• Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.
• Oversee export procedures, including the preparation of USDA documentation and inspection coordination.

Inventory Management

• Process inventory holds and release requests.
• Manage special day holds and communicate placarding or segregation needs to operations.
• Facilitate inter-customer product ownership transfers.
• Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls.

Billing and Financial Administration

• Generate and format invoices for third-party payment processing.
• Audit billing for accuracy, including accessorial charges and credit memos.
• Reconcile month-end invoices and perform invoice audits.
• Manage collections of outstanding invoices and escalate disputed receivable as needed.

General Administrative Support/Appointment Coordination

• Greet and assist facility visitors in a professional manner.
• Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests.
• Maintain and update slot schedules via company link, including ad hoc appointment modifications.
• Assign carrier appointments and respond to appointment or load status inquiries.

Qualifications

• 1-2 years of experience in customer service or logistics operations.
• High school diploma or equivalent; further education in logistics, business, or related field is a plus.
• Experience in logistics or food supply industries preferred.
• Proficiency in Microsoft Office Suite and strong typing skills.
• Familiarity with logistics management software (e.g., Vendor Management System) is a plus.
• Effective communication, problem-solving, and organizational skills.
• Ability to multitask and stay organized in a demanding environment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.