Voice Services Engineer Mid-Level

Voice Services Engineer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is seeking a skilled and growth-oriented Voice Services Engineer to join our Core Voice Engineering team. This role is ideal for professionals with 46 years of experience in technology and communications, especially those with a background in software and AI. You'll play a key role in supporting and evolving our enterprise voice infrastructureincluding Microsoft Teams Voice, emergency systems like Intrado e911, and unified communications platforms.

You'll contribute to modernization efforts, troubleshoot complex issues, and help integrate AI and automation into our voice services. This is a chance to deepen your technical expertise while collaborating across teams in a fast-paced, innovation-driven environment.

Key Responsibilities

• Support and enhance Teams Voice and unified communications platforms
• Troubleshoot and maintain SIP End Points, Avaya PBX systems, Intrado e911, and CX-E Automated Attendant
• Participate in transformation initiatives including migrations and platform upgrades
• Use monitoring and analytics tools (e.g., Splunk, Aternity, Nectar, Oracle EOM) to proactively identify and resolve issues
• Collaborate on AI-driven enhancements and automation for voice services
• Contribute to software development and scripting for system integration and operational efficiency
• Share knowledge and best practices with junior team members

Required Qualifications

• Hands-on experience with Teams Voice or similar unified communications platforms
• Working knowledge of SIP protocols, legacy PBX systems, and emergency voice services
• Proven track record in supporting transformation projects (e.g., migrations, upgrades)
• Familiarity with monitoring and analytics tools such as Splunk, Aternity, Nectar, or Oracle EOM
• Experience applying AI or automation in communications or network environments
• Strong scripting or programming skills (e.g., Python, PowerShell, JavaScript)
• Excellent communication, organization, and collaboration skills

Preferred Qualifications

• Creative problem-solving and continuous learning mindset
• Experience in high-volume voice environments or contact centers
• Ability to make sound decisions using data and technical judgment
• Adaptability to shifting priorities and requirements
• Self-directed work style with strong critical thinking skills
• Proficiency with MS Office and comfort across multiple operating systems (Windows, Linux, MacOS, Unix, Chrome OS, Kubernetes, cloud-native platforms)

Education

• Bachelor's degree or equivalent work experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$72,100.00 - $158,620.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 10/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.