Vista Support Specialist

Vista Support Specialist

The Vista Support Specialist serves as a functional support contact for the ERP system Vista by Viewpoint, providing post-implementation assistance to operation companies across the organization. The role focuses on troubleshooting, user support, system optimization, and continuous process improvement. This professional has strong organizational and leadership skills to collaborate with business users, IT, and external consultants to ensure timely and accurate resolution of ERP issues, user training, and overall system effectiveness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned:

• Respond to and resolve Vista ERP support tickets in a timely manner, ensuring issues are documented and tracked through to completion. This includes working with internal developers and IT staff, or external consultants, to ensure the end-user request has been addressed.
• Provide functional support across all Vista modules including Job Cost, Payroll, Accounts Payable, Accounts Receivable, General Ledger, and Project Management.
• Provide troubleshooting of Crystal Reports, SSRS reports, and Vista inquiries to meet user needs. Coordinate with internal and external developers to provide resolution of issues and track through to completion including functional testing and support for end-user testing.
• Perform functional testing for system upgrades (Vista and HFF Portal) and ECS package deployments.
• Lead and coordinate Phase 2 implementation projects to expand Vista utilization beyond core accounting functions and provide efficiency in business processes.
• Assist in developing, maintaining, and delivering end-user training, including during our annual Power Up conference and ongoing training throughout the year.
• Create and maintain end-user training and functional support documentation.
• Assist with data analysis, error resolution, and process improvement recommendations.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED EDUCATION and/or EXPERIENCE

• 5 - 10 years of accounting or ERP support experience, preferably within the construction industry.
• Bachelor's Degree in accounting, finance, business administration, or a related field.
• Experience with Viewpoint Vista ERP software is required.
• Experience supporting mechanical, electrical, or union contracting operations preferred.

PREFERRED SKILLS and ABILITIES

• Strong understanding of accounting principles and job cost management.
• Ability to communicate effectively with technical and non-technical users.
• Excellent analytical, problem-solving, organization, communication, and interpersonal skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

COMPUTER SKILLS

• Must demonstrate proficiency in Microsoft Office applications, (i.e. Outlook, Word and Excel).
• Experience with SQL Server Management Studio (SSMS), Crystal Reports, or SSRS preferred.
• Experience with Viewpoint Vista is required

REQUIRED ATTRIBUTES

• Must demonstrate integrity, honesty, professionalism, and appropriate concern regarding dissemination of sensitive and confidential information.
• Must have the ability to make sound decisions and produce accurate and timely results in mind.
• Must prioritize and organize work in a fast paced multi-task environment.
• Must monitor and analyze data and solve problems on a tactical and strategic level.
• Must build positive working relationships with multiple levels of employees and management.
• Must demonstrate commitment to company values.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions. The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.

Geographic Disclosure

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.