VIP Sports Coordinator

VIP Sports Coordinator

Job Summary:

The VIP Sports Coordinator supports senior leadership in driving team performance and operational success across sports and entertainment initiatives. The position involves planning and executing high-profile events, managing logistics, and coordinating with internal teams and external vendors to ensure flawless delivery. Responsibilities also include maintaining calendars, overseeing ticketing operations, and synthesizing event insights into clear communications for leadership. With a focus on creativity and customer experience, the role contributes to memorable, personalized moments for VIP guests.

Essential Job Functions:

Service:

• Collaborate closely with the Senior Director of Sports Player Development and VP of Sports VIP to drive operational excellence and team performance.
• Assist in crafting and executing unforgettable experiences for VIP guests across sports and entertainment venues.
• Lead project planning and timeline management for diverse events, coordinating efforts with both internal teams and external partners.
• Liaise with essential vendorsincluding cross-functional teams, merchandise suppliers, sports organizations, and event venuesto ensure seamless execution.
• Manage organizational logistics by maintaining team calendars, coordinating event schedules, and overseeing task workflows.
• Compile and translate team activities into clear, actionable communications for senior leadership, including event summaries and player insights.
• Support ticketing operations, ensuring accurate distribution and timely delivery for all events.
• Embrace opportunities to innovate and contribute to moments that surprise and delight high-value guests.

Communication:

• Gives consistent, polite, timely, and accurate information and service; taking the initiative to find the answer when unsure.
• Coordinates with internal and external business stakeholders including, but not limited to Player Support, team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members to advance VIP efforts.
• Ensures accuracy and timely completion of all player communication.

Integrity & Compliance:

• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest levels of integrity and honesty.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Coordinates with Compliance, Responsible Gaming and other Risk Management team members.
• Adheres to all department/company policies and procedures.
• Educated on all jurisdictional policies related to customer support functionality.
• Has the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Education and Experience:

• 3+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred.
• High School diploma or equivalent.

Qualifications:

• Bachelor's degree required; interest in the sports betting industry is a plus but not mandatory.
• Strategic and structured thinker with experience in project planning or event execution.
• Exceptional organizational skills and attention to detail across both digital platforms and physical environments.
• Thrives under pressure, managing multiple high-priority initiatives in dynamic, fast-paced settings.
• Skilled at synthesizing notes, data, and insights into clear, actionable deliverables.
• Proactive and goal-oriented, consistently pursuing excellence beyond baseline expectations.
• Energized by the opportunity to help build and expand a new business sector.
• Technologically proficient, with strong skills in PowerPoint and general computer literacy.
• Excellent verbal and written communication abilities. Able to communicate effectively at all levels of organization and see things through the eyes of the customer.
• Must be able to obtain gaming license as needed.

Competencies:

• Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as service and assist co-workers.
• Drive: Harnessing energy and passion to excel.
• Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
• Influence: Engaging and assisting others to succeed.
• Professional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness.

Physical, Mental and Environmental Demands:

• Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 25+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).