VIP Service Desk Technician

VIP Service Desk Support Technician

The world of investing is fascinating yet complex. While hundreds of first-time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures, the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic, and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a VIP Service Desk Support Technician. The work schedule is Monday through Friday with the occasional requirement to support off-hour work during evenings and/or weekends.

The selected candidate must be a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934, the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

The responsibilities for candidates in this role include, but are not limited to the following:

• Lead and manage day-to-day activities related to incident management and resolution of IT failures involving end-user hardware, software, and operating systems.
• Provide expert troubleshooting and issue resolution for Windows 11, Microsoft 365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager).
• Maintain and support IT operations by testing patches, software deployments, and troubleshooting patch and application updates issues.
• Provide basic troubleshooting for AV issues when needed.
• Oversee identity and access management solutions, including Azure Active Directory (AAD), Multi-Factor Authentication (MFA), and Conditional Access policies.
• Ensure all managed devices comply with Zero Trust security principles and endpoint protection policies.
• Assist in developing and updating IT policies and procedures, ensuring alignment with industry best practices and federal compliance regulations.
• Deliver regular coaching and feedback to End User Technology Specialists.
• Perform assigned tasks independently and proactively, contributing to continuous improvement efforts in IT service delivery.

To qualify, you must meet these basic qualifications:

• Minimum of 5 years of experience in incident management, troubleshooting, and endpoint support.
• Expertise providing white glove VIP support to executive audiences.
• Strong expertise in Windows 11, including diagnostics, system imaging, Group Policy management, and security hardening.
• Hands-on experience with Microsoft 365 services, including SharePoint, Teams, OneDrive, Exchange Online, and Endpoint Manager.
• Familiarity with some AV troubleshooting techniques.
• Knowledge of cloud-based security practices, including Microsoft Defender for Endpoint, Threat Analytics, and compliance reporting.
• Experience supporting hybrid work environments, remote troubleshooting, and VPN/VDI solutions.
• Proficiency in scripting and automation (PowerShell, Intune Graph API, or similar tools) for endpoint management.
• Excellent communication skills, both written and oral, with the ability to document and present complex technical solutions.
• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.

The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled weekly hours: 40. Travel required: None. Telecommuting Options: Onsite. Work location: USA DC Washington. Additional work locations: None. Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events.