Usher / Event Security - Peoria Civic Center

Usher/Event Security

Position: Usher/Event Security

Department: Operations

Reports to: Guest Services Manager and Usher Supervisor

FLSA Status: Part-time, Hourly, Non-exempt

Summary: Direct the safe and orderly flow of guest traffic upon entry and exit from venues throughout the Peoria Civic Center while providing excellent customer service with a courteous and friendly demeanor. Starting pay is $15.00/hour and up. Benefits: Flexible scheduling, 401k, Paid Leave.

Essential Duties and Responsibilities:

• Direct patrons to the correct seat location, providing the appropriate level of assistance.
• Answer guest questions in a timely manner.
• Inspect assigned seating areas for damage or safety issues prior to each event and immediately report deficiencies to a supervisor.
• Promote the reputation and goodwill of the Peoria Civic Center through a well-groomed appearance and pleasant, helpful, and courteous interactions with customers, the public, and other employees.
• Follow the dress code according to requirements for each event and wear the provided uniform elements.
• Maintain cleanliness of assigned uniform or shirt.
• Maintain tight security for entry to venues by verifying validity of patron tickets.
• Follow current procedures for scanning event tickets upon guest entry.
• Report unsafe conditions and guest accidents to supervisor and/or security/medical staff as required before, during, and after an event.
• Treat all guests and co-workers with respect.
• Promote an enjoyable environment for guests by striving to deescalate confrontations among guests and/or staff and report incidents to supervisor and security as the situation demands.
• Other duties as assigned.

Supervisory Responsibilities: There are no direct reports for this position

Minimum Qualifications:

• Ability to work a flexible schedule, including nights, weekends, and holidays, according to the event schedule.
• Ability to work an overall part-time schedule, according to the number and type of events scheduled. No minimum hours each week.
• Must be 18+ years old to apply.
• Education and/or Experience: High school diploma/GED required.
• Skill and Abilities: English language fluency required.
• Computer Skills: Basic computer competency preferred, including use of email applications.
• Other Qualifications: Must have reliable transportation.

Working Conditions and Physical Demands:

• Ability to work extended and/or irregular hours including nights, weekends and holidays as needed.
• Must have the ability to walk extended distances and climb stairs.
• Physical requirements include the ability to occasionally lift up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear when interacting with the public and other employees; vision sufficient to safely navigate steps and pathways with minimal lighting.
• This position may require work inside or outside of the building, as needed by events.

To Apply: Apply via Indeed.com or the ASM Global Career Portal.