User Experience Researcher, Core Merchant ExperienceNew York, NY; San Francisco, CA; Mountain View, CA; Seattle, WA

User Experience Researcher, Core Merchant Experience

At DoorDash, we serve a diverse audience of Merchants, Dashers, and Customers. Success to us means influencing product and company strategy, while building amazing experiences for all of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our core Merchant team. You will primarily work with our Merchant Success and Live-Order Management teams, who build tools for restaurants, retailers, and other partners to manage their business on DoorDash and get orders out the door, driving bottom-line impact for businesses. Your work will span from understanding how Merchants onboard to DoorDash and set up their menus, to the core Merchant UIs (e.g., tablet, app, portal) and in-store Dasher logistics.

You will be responsible for executing high-velocity research, working with Designers, Product Managers, Strategy and Operations folks, and other cross-functional partners to iteratively test existing products and upcoming innovations, ensuring that each launch meets merchants' expectations. You will also partner closely with a Staff Researcher on the core Merchant team to plan and execute a complementary portfolio of iterative and strategic research with short- and long-term impact. Together, you will be the voice of the merchant, pushing teams to deliver bottom-line value to DoorDash partners.

You will report directly to the Head of Merchant Research within our Product & Design organization. This role is hybrid, at least 1 day a week working from one of our Design hubs in Seattle, San Francisco, Sunnyvale, or New York.

You're Excited About This Opportunity Because You Will

• Contribute to DoorDash's product strategy and define the future of our service.
• Work in a dynamic environment, exploring a wide range of features and user needs with an iterative research approach.
• Be able to cite exciting and impactful changes in the product that stem directly from your research.
• Be able to learn from, and share your innovative research approaches with other researchers.
• Help all of our audiences have a world-class DoorDash experience every day.

We're Excited About You Because

• You have 5+ years of demonstrable experience in qualitative/quantitative research and/or product, UX, or user research, including writing and analyzing surveys.
• You can execute on a wide range of research questions, identify appropriate methods, execute studies, and synthesize findings.
• You can proactively work with several functions across the company.
• You are passionate about translating findings into creative and strategic recommendations.
• You excel in a dynamic environment.
• You have an advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field (While this is preferred, it is not required).
• As a bonus, you have experience working with small business leaders as research participants.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$148,200 - $218,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.