Truck Service Field Support Team Lead

Truck Service Specialist Team Lead

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

The Truck Service Specialist Team Lead is a hands-on field leader responsible for managing a team of Truck Service Specialists while personally executing Specialist responsibilities across an assigned region. This role holds full accountability for the team's operational execution and resultsensuring consistent adherence to company programs, safety protocols, brand standards, and regulatory requirementswhile driving superior customer satisfaction and measurable business performance. The incumbent partners closely with leadership, as well as cross-functional teams (e.g., People & Culture, Safety, Learning & Development, Facilities), to align priorities, deploy initiatives, and ensure staffing readiness, training completion, audit preparedness, and timely issue resolution. The Specialist Lead leverages data and field insights to translate strategy into clear, field-ready action plans; sets cadence and expectations; and holds individuals accountable through defined objectives, coaching, documentation, and performance reviews to meet or exceed targets for service quality, productivity, and financial outcomes.

As a visible leader across multiple locations, the Specialist Lead models professionalism. The role promotes a culture of safety and continuous improvement, escalates risks promptly, and ensures disciplined follow-through on corrective actions to sustain operational excellence at scale.

Key Responsibilities

Leadership & Talent Development

• Drive Workforce Excellence: Partner with Group Managers to establish and maintain optimal staffing strategies, ensuring every location is positioned for success. Lead and support recruiting initiatives to attract top talent.
• Champion Development: Foster a culture of continuous learning by ensuring timely, accurate completion of training programs and creating opportunities for skill advancement.
• Inspire and Empower: Coach and mentor team members to unlock their full potential, enhance performance, and prepare them for future leadership roles within the organization.
• Lead with Impact: Promote a high-performance culture rooted in accountability, recognition, and professional growth across all assigned locations.

Operational Excellence

• Monitor KPI's, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.
• Utilize Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.
• Support project implementation go-live and stabilization phases, ensuring solutions are embedded and continuously improved.
• Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.
• Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).
• Ensure Operational Excellence: Drive consistent execution of company programs, policies, and procedures across all locations to deliver a seamless customer and team experience.
• Lead Through Visibility: Conduct regular site visits to assess compliance with operational standards, safety protocols, and service qualityensuring every location meets or exceeds expectations.
• Stay Ahead of the Market: Monitor competitive practices and analyze market trends to anticipate challenges and seize opportunities that enhance business performance.

Financial & Business Performance

• Drive Financial Success: Partner with Truck Service Directors and Group Managers to achieveand exceedregional budget goals through strategic planning and execution.
• Optimize Profitability: Oversee inventory management, pricing compliance, and expense control measures to maximize operational efficiency and bottom-line results.
• Ensure Financial Integrity: Guarantee accurate, timely completion of all required reports and financial documentation to support data-driven decision-making.

Customer & Brand Experience

• Champion the Customer Experience: Foster a customer-first culture by ensuring every location delivers superior service in a clean, safe, and welcoming environment.
• Listen, Learn, and Improve: Actively seek and incorporate feedback from customers and team members to drive continuous operational improvements.
• Utilize data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.
• Lead with Responsiveness: Resolve escalated customer concerns promptly and professionally, turning challenges into opportunities to strengthen loyalty.

Compliance & Safety

• Ensure Regulatory Excellence: Guarantee full compliance with all federal, state, and local regulations impacting site operations, mitigating risk and protecting the business.
• Lead a Safety-First Culture: Promote and enforce a culture of safety for both employees and customers, ensuring strict adherence to all safety protocols.
• Protect Company Assets: Safeguard equipment, inventory, and other assets through rigorous loss prevention measures and adherence to audit standards.

Key Performance Indicators (KPIs)

• Operational Excellence: Ensure full compliance with company programs, policies, and operational standards across all locations.
• Financial Performance: Achieve or surpass regional financial targets while maintaining disciplined expense control.
• Talent Development: Guarantee timely completion of all required training programs to build a skilled, future-ready workforce.
• Customer Experience: Deliver exceptional service as reflected in customer satisfaction scores and effective resolution of escalated issues.
• Safety & Risk Management: Maintain strict safety compliance and drive continuous reduction in incident rates.

What We'd Like To See

• High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.
• 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.
• Proven success managing multi-site operations and leading large teams.
• Strong business acumen, including experience managing budgets, P&L, and operational KPIs.
• Knowledge of Root Cause Analysis tools and Problem Solving techniques.
• Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
• Travel requirement is approximately 5075%.
• Valid driver's license

With Us, You'll Enjoy

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Discounts on technology, travel, and food
• Company-paid training and advancement opportunities
• Relocation assistance (relocation not required)

Not all benefit plans are available to all team members. For a full list, visit: https://www.ta-petro.com/careers/working-at-ta-travel-centers.

Pay Range: $100,000.00 - 105,000.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenter