Transition Analyst

Transition Analyst

The Transition Analyst supports the Transitions & Property Management teams throughout the onboarding and offboarding processes while providing a high level of detail and customer service. As part of the Transitions team, the Analyst is also involved in special projects and ensures data integrity in all department tools & systems. The Analyst must provide a high level of support, collaborate with all members of TQC, and be an effective communicator.

Accountabilities

• Complete required tasks timely for all assigned onboarding and offboarding property management assignments with minimal guidance and/or supervision
• Track completion of tasks in department tools
• Ensures data integrity across all department transition tools
• Assist Transition Specialists, Sr. Transition Specialists, and Managers with reporting and coordination of assignments; proactively communicate potential risks and provide potential solutions
• Collaborate with Property Management teams and other partners in the transition to obtain property information, analyze and interpret reports, field questions, make recommendations, establish solutions, and resolve issues
• Track receipt of various documentation and proactively complete required action items once received; audit and interpret documentation received to ensure accurate setups/decommissions
• Support the maintenance of transition checklists and department tools that itemize all aspects of a property transition; maintain and complete all department tools
• Regularly audit and maintain property and client information in databases to ensure accurate system data
• Occasionally attend and support internal and external transition calls
• Maintain relationships with fellow support groups and Property Management teams
• Develop transition process improvement initiatives and create documentation of processes; proactively provide suggestions and solutions to property transition process
• Lead and execute special projects as assigned

Minimum Requirements

• Bachelor Degree
• 3+ years of relevant experience
• Or any similar combination of education and experience
• Experience in real estate and basic accounting knowledge, including understanding Property Management function, lease administration, and tenant leases/reconciliations preferred
• Proficiency with Microsoft Office products, including Word, Excel, and Outlook
• Smartsheet knowledge is beneficial but not required
• Ability to understand, interpret, and abstract complex real estate terminology
• Effective time management skills
• Detail oriented, organized, and thorough
• Proven record of providing excellent internal and external customer service
• Excellent interpersonal skills with high initiative, flexibility, and team approach to work
• Excellent oral and written communication skills

Physical Requirements

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours
• May involve periods of standing, such as operating at a copier/fax/scanner
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to speak clearly so others can understand you
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
• Ability to observe details at close range

Company benefits include 120 hours paid time off annually; prorated upon hire, 40 hours sick time annually; prorated upon hire, 2 volunteer days annually to support causes important to you & your community, 14 company holidays, paid parental leave, medical, dental, vision, & life insurance, with other supplementary benefit options, including pet insurance; pre-tax spending accounts, company discounts program to many major retailers & service providers, company-provided personal & professional development, including access to LinkedIn Learning, employee assistance program, & counseling services.