Training and Development Manager

Training and Development Manager Support Staff, Empower Teams

Are you a passionate and experienced Training and Development professional who thrives on empowering people, enhancing skills, and driving continuous learning? Do you enjoy making a meaningful impact by designing effective training programs, fostering professional growth, and building a culture of development and excellence?

Join our veteran-led, family-owned SERVPRO franchise team! As the Project Manager, you'll orchestrate daily operations, mentor employees, and deliver exceptional servicemaking fire and water damage feel "Like it never even happened!"

Why You'll Love This Role:

A People-First Culture: Join a collaborative, learning-focused team that values empathy, inclusion, and the continuous development of its people.

Strategic Impact: You'll design and lead impactful training initiatives that upskill teams, support career growth, and cultivate a culture of learning and high performance.

Continuous Growth: Deepen your expertise in instructional design, leadership development, and organizational learningthis is a purpose-driven career, not just a job.

What You'll Do:

• Ensure and maintain compliant employment files and records accuracy
• Manage and solve employee relations issues
• Answer employee payroll, benefits, and basic HR questions
• Ensure accurate completion and filing of onboarding paperwork
• Assigning uniforms and tools to employees
• Assist with payroll as needed
• Fulfill hiring needs through various recruiting efforts which may include - online hiring platforms, attending career fairs, networking opportunities and conducting interviews.
• Conduct jobsite production and safety check-ins
• Conduct jobsite training
• Conduct safety training, set up OSHA mandated in-house training
• Conduct staff check-ins
• Ensure employee compliance with company policies and procedures
• Register / Sign up employees for continuing education opportunities
• Assist technicians load work vehicles at beginning of workday and sign out equipment as needed
• Provide day-to-day performance guidance to employees
• Assisting crews in the field complete mitigation work as needed
• Perform other job duties as assigned

What You Bring:

• High school diploma/GED required; Associate's or Bachelor's degree in a related field preferred.
• 3+ years of personnel development and employee training experience.
• Strong leadership abilities, detail orientated, and process-driven mindset.
• Excellent organizational, communication, multitasking, and ethical work habits.
• Valid driver's license.

Schedule: Full-time, between the hours of 7AM7PM (MonFri), minimum 40hrs/week. Expect occasional evenings and travel in service areas. Physical Demands: Frequent sitting, typing, walking between offices and using phone/computer. Occasional lifting up to 50 lbs, utilizing SERVPRO Solvents, hand tools and equipment. This is an office and hands-on role mixed with management duties.

Ready to Inspire Growth and Learning? If you're passionate about developing people, building engaging learning experiences, and driving organizational growth through educationthis role is for you. You bring the vision and expertise; we'll provide the platform, support, and opportunities to make a lasting impact.

Apply Now

Send your resume and showcase your HR expertise, team development experience, and any relevant certifications in human resources or leadership. Tell us why you're ready to elevate our people and strengthen our cultureand together, we'll build a workplace where every team member thrives.