Tour Guide

Legends & ASM Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tour Guide staff member is to effectively give information about the venue in an entertaining, engaging and informative way.

Essential Duties And Responsibilities

• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group getting through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Maintain a professional image and pleasant demeanor at all time.
• Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to keep tour route monitored in an effective manner.
• Ensure safety of our guests while waiting, on tour or in assigned areas.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and age.
• Must be willing to be flexible with their schedule and daily assignments.
• Ability to stand for long periods of time and walk long distances.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)

Compensation

$15.00 Per hour

Working Conditions

Location: On Site Kansas University

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.