Third Party Collections Representative

Collections Specialist

Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

This hybrid position offers exceptional flexibility, enhancing your work experience by combining the benefits of working from home with the collaborative environment of the office!

Coordinates payment resolution on unpaid accounts in default. Team member will be responsible for collaborating with consumers, insurance, and authorized third parties to discuss and resolve outstanding balances. Obtains and processes payments and collects, investigates, and analyzes missing information on unpaid accounts.

Principle Responsibilities:

• Coordinates payment resolution on unpaid accounts in default.
• Contacts and collaborates with consumers, insurance, and any authorized third party to discuss and resolve outstanding balances or create payment arrangements.
• Obtains and processes payments.
• Verifies payments and adjustment received and posted.
• Collects, investigates, and analyzes missing information on unpaid accounts.

Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2+ years collections experience and/or medical billing and medical customer service experience

Preferred Qualifications:

• High school diploma or GED
• Associate's or Vocational degree in business, healthcare, or related field
• 2 to 5 years collections experience
• 2 to 5 years medical collections experience

Licenses/Certifications:

• Collection Agency License preferred within 30 days

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range:

$20.32 to $27.68 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend, and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit, and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching, and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.