Telephone Operator

Telephone Operator

Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

Essential Responsibilities:

• Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours. Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
• Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintains and updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
• Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
• Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
• Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:

• Experience: Minimum one (1) year communications operator or related experience within two years.
• Education: High school diploma or General Education Diploma (GED).
• License, Certification, Registration: N/A

Additional Requirements:

• Customer service experience in a high volume environment.
• Basic clerical skills.
• Ability to actively listen and comprehend callers requests.
• Basic typing skills.
• Demonstrated knowledge of and skill in word processing and intranet PC applications.

Preferred Qualifications:

• Knowledge of medical terminology.
• 10-key by touch.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.