Technical Trainer

Job Opportunity At McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes one patient, one partner, one therapy at a time.

Job Summary

Deliver training to Biologics employees via classroom and Web-based educational models. Responsible for the deployment of training and for the development, management and organization of the training function to assure that employees and managers are properly trained to perform their assigned duties. The technical trainer will be required to maintain their technical knowledge (including, but not limited to spending time in the actual workflow) in order to deliver accurate and current technical training.

Key Responsibilities

• Prepares for and delivers instructor-led, virtual, or webinar training on variety of topics (business processes, systems, new capabilities) to all levels of internal and external learners.
• Uses adult learning techniques, training tools and terminology appropriate to the learner and topic.
• Adapts presentation style to meet the learner needs.
• Practices good classroom management techniques to handle a variety of classroom situations.
• Anticipates, addresses and fields questions.
• Provides both positive and constructive feedback to learners.
• Mentors and coaches employees.
• Provides feedback on employees' progress to employee's supervisors/management.
• Develops and implements training approaches to address employee's performance gaps.
• Develops exercises and demonstrations for training.
• Prepares data requirements and tests exercises prior to training delivery.
• Conducts post-release testing of system tasks used in training.
• Conducts post-training testing to assess employee's competency in understanding of program workflows and business rules, and how to administer them within the system.

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

Bachelors degree in a related area.

Critical Skills

• 1-2 years of experience in the field or in a related area or commensurate experience.
• 1 year of experience in training and development or human resources, preferred
• Proficient in Microsoft Office Suite
• Strong quality orientation including the ability to focus on details and adhere to quality standards

Additional Skills

• Strong organizational skills including the ability to prioritize, work under pressure and meet deadlines and schedules
• Ability to communicate effectively, both written and oral
• Strong customer service orientation
• Strong problem solver with the ability to present issues clearly and provide answers
• Highly motivated and committed to excellence with a positive attitude
• Ability to be flexible and work consistently in a dynamic and changing environment
• Ability to communicate with diverse groups and individuals
• Ability to work a flexible schedule
• Strong analytical skills

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $23.25 - $38.75

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.