Technical Support Analyst

Technical Support Analyst

Trillium Professional is now seeking a Technical Support Analyst for work in Richmond!

Pay rate is $28/hour.

Technical Skills:

• Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
• Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
• Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
• Experience installing and configuring software applications across various systems.
• Maintains accurate records of IT assets and supports inventory reconciliation.
• Strong ability to communicate technical information clearly to non-technical users across all staff levels.
• Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
• Capable of resolving issues independently and escalating appropriately when necessary.
• Prepares weekly reports and maintains detailed documentation of support activities and procedures.
• Provides training and guidance to end users and staff on IT systems and processes as needed.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.