Technical Specialist Operations (Network Ops L2 SME)

Job Description: Technical Specialist Operations (Network Ops L2 SME)
Hybrid - New York, NY or Winston-Salem, NC
What are the top skills required for this role?
Max - up to 5 years of experience needed (Experience in Operations & Application support), we don't need Network Engineer profiles
• 3 to 5 years' experience/ working knowledge about networking devices like Cisco routers switches
• 3 to 5 years' experience with Red Hat Linux and in an enterprise environment, Application support
AND / OR
• 2 to 3 years' experience/ knowledge about WebSphere Application server
AND / OR
• 2 to 3 years' experience with working with or having knowledge about Database (DB2 preferred)
Overall relevant experience should not be more than 5 years
Job Description/ Responsibilities
Summary : Responsibilities are that of NOC support team ( Network Operations)
- Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
- Support Java, WebSphere & File Transfer applications
- Execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
- Provide network support for WAN and IP Telephony networks
- Monitor help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
-Triaging, troubleshooting and resolving escalated production issues on a complex mission critical application as per SOP (guideline)
- Create documentation that will troubleshoot internal networks and systems efficiently
- Proactively contact participants when surveillance systems identify connectivity issues
- Implement and participate in Disaster Recovery exercises
- Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
- Prepare Operations for the implementation or decommission of services
- Engage with other technical teams and assist/develop technical solution for integration projects
- Perform root cause analysis of issues as needed
- Develop runbooks for recurring issues, system implementation, shutdown and recovery
This role is NOC Ops representative within the NOC support team providing support during off-business hours (7 pm to 6 am)
Qualifications desired (not mandatory):
- Certification on Red Hat linux
- CCNA, CCNP, MCSE and ITIL certification
- Client Mainframe Experience
- IMB MQ and Connect Direct experience
- Linux Shell Scripting
- Experience with credit card processing applications, digital wallets, emerging payments, mobile payments will be added advantage
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.