Technical Program Manager, Field Quality and Reliability

Technical Program Manager, Field Quality and Reliability

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $132,000-$189,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Minimum Qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
• 2 years of experience in site-level data center or mission critical installation management.
• 2 years of experience working with Test Automation and Quality Assurance teams.
• 2 years of experience in program or technical project management.
• Ability to travel up to 20% of the time domestically and internationally.

Preferred Qualifications:

• Master's degree in Engineering, Construction Management, Quality Management, or a related field.
• Six Sigma Blackbelt, Auditor Certifications, American Society for Quality certification (CSQP, CQE, CQM, CRE, or CQA) or equivalent certification/experience.
• Experience with using Google Workspace, BigQuery, software tools and applications.
• Ability to scope projects and initiatives.

Responsibilities:

• Act as the primary point of contact for significant field issues, coordinating with on-site project managers and construction teams to gather initial data and assess impact.
• Drive continuous improvement by leading Postmortem and Root Cause Analysis (RCA) sessions, documenting corrective actions, and ensuring close-loop learning across teams are implemented to prevent recurrence.
• Develop and standardize processes that reduce friction in the project lifecycle, supporting efficient global scaling.
• Train and guide project teams on new products, best practices, and lessons learned to ensure successful execution.
• Act as a subject matter expert and trusted advisor, providing ongoing support and clarification to project teams to help them navigate tests and successfully adopt new standards.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know Your Rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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