Technical Lead- Microsoft Dynamics CRM

Microsoft Dynamics CRM / XRM Technical Lead

We are seeking a highly skilled, experienced, and motivated Microsoft Dynamics CRM / XRM Technical Lead to join our team at Cognizant. In this role, you will lead the delivery and implementation of enterprise-level Microsoft Dynamics CRM / XRM solutions for our clients. You will work directly with customers to architect, design, and develop high-quality business applications, leveraging the latest Microsoft technologies in cloud and hybrid environments.

In this role, you will:

• Collaborate with clients to analyze business requirements, define functional specifications, and provide strategic guidance on CRM/XRM platform usage.
• Architect and implement robust CRM/XRM solutions, including custom workflows, plug-ins, and integrations with backend services and AWS applications.
• Develop high-level project work plans, manage budgets, and ensure scope alignment.
• Design and implement integration solutions for back-office systems and third-party applications.
• Lead data conversion strategies, testing plans, and deployment activities.
• Work closely with offshore teams to drive design, implementation, and test review processes.
• Identify and implement creative solutions to meet business needs, with or without custom code.
• Maintain and enhance existing applications, ensuring scalability, performance, and security.

Required Skills: What you need to be considered

• Bachelor's degree in computer science, Engineering, or related field.
• 10+ years of experience in application development with a strong background in C#, ASP.NET.
• 7+ years of hands-on experience with Microsoft Dynamics 365 CE platform.
• Experience with ASP, VB.NET, VB Scripting, COM+, and Windows Applications.
• Proficiency in HTML, XML, XSLT, JavaScript, CSS, and React.js for UI development.
• Experience with Canvas Apps, Power Pages, and PCF Control development.
• Deep understanding of MS Dynamics CRM architecture and xRM customization.
• Experience developing custom workflows, plug-ins, and third-party integrations.
• Hands-on experience with Azure Functions and cloud-based integrations.
• Experience with SQL Server, SSRS, and integrating reports with CRM.
• Familiarity with web security standards, including SSO and password management.
• Experience with Nice inContact integration is preferred.
• Knowledge of advanced web technologies like REST, JSON, WCF, oData, jQuery.
• Experience integrating Dynamics CRM with Outlook and other business applications.
• Proven ability to manage feature development, product maintenance, and team coordination.
• Experience working with business and IT stakeholders to define software requirements and system impacts.

Preferred skills: what will help you stand out

• Proven experience in Microsoft Dynamics architecture, design, implementation, and deployment of enterprise-level solutions.
• Ability to work independently and deliver results with minimal supervision.
• Strong oral and written communication skills.
• Excellent work ethic, self-starting attitude, and ability to collaborate in a team environment.
• Capable of managing multiple tasks under tight deadlines.
• Experience with Agile development methodologies.
• Strong analytical, problem-solving, and interpersonal skills.
• Comfortable working in multicultural and distributed team environments.

Salary and Other Compensation:

The annual salary for this position is between $79,240 to $133,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client office at Fort Mill, South Carolina, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.