Tech Analyst

Job Description

The Tech Analyst has significant responsibility around system maintenance and supporting critical business applications to assist in the day-to-day leadership of our technological efficacy for our clients in the state of AL for our Corrections line of business.

Job Responsibilities

• Significant responsibility in system maintenance and supporting critical business applications
• Coordinate with other IT team members and third party vendors to accomplish tasks
• Provide routine status updates and prompt management escalation
• Provide software/hardware support to the line of business
• Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes 
• Develops and implements test and quality assurance strategies and plans
• Communicates with site users regarding any system enhancements and or scheduled upgrades  
• Participates in technical and functional training classes as necessary or required 
• Desire to work in a Corrections environment

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• At least 2-5 years of progressively responsible experience including, but not limited to, in-depth, hands-on expertise with large and sophisticated systems 

• BA/BS degree preferred

• Requires strong analysis, organization, communications, interpersonal, customer service, problem-solving and project management skills 

• Applicant should have experience with the using MS Office Tools - Word, PowerPoint and Outlook. Ability to deal with ambiguity and effectively cope with change. Ability to work well with staff across support, functional and operational teams. 

• Builds and maintains strong working knowledge of Corrections software applications including CORE Warehouse, Signature Capture, Mobile Cart and iCare. Develops a basic understanding of the industry and the products and services of Aramark.  Has a solid understanding of how systems effect and benefit clients.

• Excellent communication skills and capable of effectively communicating software applications and desired results at all company levels. Candidate will be expected to interact with both client staff and Aramark staff, relay the expectations and goals, train end users on software use and provide status updates. Communication skills also demonstrated through writing of end-user guides or manuals. Experience conducting training in large groups as well as one on one for all Corrections proprietary applications. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.