Supv,Parking Services

Supv, Parking Services

Join Our Team at UNM Parking & Transportation Services! The University of New Mexico Parking & Transportation Services (PATS) is looking for a Supervisor, Parking Services to lead and inspire our dedicated team! This position is perfect for someone who enjoys problem-solving, leading people, and making a meaningful difference on campus every day.

As part of the Parking and Transportation Operations division, you'll play a vital role in delivering exceptional customer service and parking guidance to faculty, staff, students, and visitors.

In this role, you'll:

• Supervise and support a team of PATS operations staff and students.
• Lead and coordinate the LoboLift program to ensure efficient and accessible campus services.
• Develop and manage daily and weekly work schedules and assignment zones.
• Triage incoming calls and deploy staff effectively to meet campus needs.
• Oversee training, development, and performance evaluations.
• Coordinate support for special events.

Collaborate closely with fellow PATS Parking Services Supervisors, the Associate Director of Parking and Transportation Operations, and the PATS Management Team to share critical operational insights and drive continuous improvement.

We're looking for a proactive, team-oriented leader who thrives in a fast-paced, customer-focused environment. This position requires availability for night shifts from 3:00 p.m. to midnight, with hours subject to change based on departmental needs. Join a department that keeps UNM moving, where teamwork, growth, and community connection drive everything we do!

Possession of a valid New Mexico driver's license is a requirement for this job.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

The ideal candidate will demonstrate:

• Outstanding customer service and interpersonal communication skills.
• Experience supervising field staff in a union-based environment.
• Experience hiring, training, and leading staff.
• Ability to manage projects and achieve operational goals.
• Experience developing and interpreting policies, procedures, and performance standards.
• Excellent organizational, planning, and prioritization skills.
• Professional conflict resolution and de-escalation techniques.
• Background in parking and/or transportation operations.
• Proficiency with Microsoft Office (Word, Excel) and database platforms.
• Risk management skills, including identifying and mitigating risks to personnel and clients.
• Situational awareness in dynamic environments.
• Sound decision-making under pressure.
• Flexibility and adaptability in managing shifting schedules and priorities.

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check.