Supervisor, Vision Services

Ophthalmic Services Department Supervisor

Supervises and oversees the day-to-day activities of the Ophthalmic Services Department, ensuring consistent delivery of high-value quality care to all patient populations served. Establishes work priorities and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, standards, and applicable laws and regulations. Collaborates with others to coordinate services, streamline, and standardize work flows and procedures, and/or drive positive outcomes. Performs a full range of standard and specialized ophthalmic technology procedures.

Education:

Graduate of an ophthalmology technician program

Certification & Licensure:

COT-Certified Ophthalmic Technician

OR COA-Certified Ophthalmic Assistant

BLS-Basic Life Support Healthcare Provider

Typical Experience:

5 years recent relevant experience.

Skills and Knowledge:

Solid understanding of operations and workflows and how department's process/workflow impacts other flows or departments.

Knowledge and understanding of applicable local, state, federal and other health care laws, regulations and requirements e.g., The Joint Commission, Medi-Cal, Medicare.

Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.

Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

Understands age specific needs in providing care to patient population served.

Demonstrates ability to handle confidential and sensitive issues.

Verbal and written communication and interpersonal skills.

Ability to handle difficult circumstances and make sound business decisions with little direction.

Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.

Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.

Ability to use essential software and applications associated with the role's duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Pay Range:

$43.34 to $65.00 / hour