Supervisor-Public Safety/Security-Full-time

Supervisor Public Safety/Security

At Houston Methodist, the Supervisor Public Safety/Security position is responsible for overseeing day-to-day Public Safety/Security department operations and emergent activities of staff that provide safety and security for staff, patients and visitors of Houston Methodist. This position supervises daily shift activities including reviewing staffing levels to ensure compliance with facilities coverage. In addition, the Supervisor, Public Safety/Security position serves as the next higher level of reporting for department customers, regularly inspects on-site and off-site posts and facilities, investigates incidents and/or customer complaints and compiles data for accurate reporting. This position is the subject matter expert for normal department operations, acts as management in the absence of manager or director. Other duties include performance improvement activities, directing and managing staff during normal and emergency operations, and actively participates as a member of department management to achieve operational goals.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED: Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS:

• Provide personalized care and service by consistently demonstrating our I CARE values:
• Integrity: We are honest and ethical in all we say and do.
• Compassion: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• Accountability: We hold ourselves accountable for all our actions.
• Respect: We treat every individual as a person of worth, dignity, and value.
• Excellence: We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS:

• Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover.
• Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
• Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.

SERVICE ESSENTIAL FUNCTIONS:

• Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
• Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed.
• Monitors staff security responses to expected and emergent situations. Responds and remains on-site throughout duration, as needed. Supports and educates patients, visitors and HM staff in filing appropriate paperwork associated with security related issues.
• Ensures that daily security operations are conducted in accordance with HM security management plan, department policies and procedures. Proactively monitors the environment to ensure the safety and security of not only HM patients, guests, and staff, but all assigned physical property.
• Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

QUALITY/SAFETY ESSENTIAL FUNCTIONS:

• Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines.
• Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed.
• Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager.
• Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.
• Facilitates and participates in training, drills and actual events according to policies and procedures. Responds immediately to all emergency codes and takes action appropriately.

FINANCE ESSENTIAL FUNCTIONS:

• Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Manages staffing needs including scheduling, time off requests and time keeping.
• Maintains oversight of required security equipment, its purchase or maintenance, to ensure proper functionality. Utilizes and maintains HM and department equipment according to manufacturer specifications.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS:

• Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations.
• Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP).
• Seeks opportunities to identify self developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates MDP on an on-going basis.
• Implements actions that promote a workplace safety culture and proactively prevents workplace violence.
• Offers innovative solutions through participation in performance improvement projects and activities. Participates and is an active member in various Security/Safety programs and may participate on committees and task forces.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION:

• High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.)
• Associate's degree preferred

WORK EXPERIENCE:

• Five years of experience in a security, military or law enforcement related field, three years' which demonstrates progressive leadership responsibility

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED